Introduction and Acceptance of the Terms and Conditions
The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Walking Rock (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company Walking Rock. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Walking Rock as they are used to protect your rights as a valued customer and our rights as a business.
Changes to the Terms of Service and the Website
Walking Rock is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.
Access to the Website
We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for regular updating of products and for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Walking Rock by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using Walking Rock in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.
It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.
SSL encrypted browsing is available for all logged-in users, but while we strive for this, we cannot guarantee that all use will be secure. While we work hard towards this, we also do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.
Product information
Walking Rock takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.
Prices
The prices indicated on Walking Rock are shown in Dollars but do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.
Availability
We will always endeavor to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will contact you to see if you would like an equally priced item available (perhaps the same item but different color etc). If you do not want an equal replacement, we will refund the price you paid for the product within 30 days following the date of payment. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.
Secure payment
Walking Rock currently offers two ways to pay for your order, by credit card or ‘send me and invoice’. The ‘send me an invoice’ option is only available to JHC managers, who send the invoice to their accounting department for payment. The credit card payment option uses advanced SSL encryption to keep your transaction secure and does not cost you anything to use (Walking Rock is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to your credit card company for full terms and conditions of use.
Delivery
Your order will be delivered to the address you indicated when your order was placed. The products bought on Walking Rock will be delivered to the address you enter upon checking out. Please make sure this address is correct. If you enter the incorrect address, the product may be returned to Walking Rock for ‘not deliverable to receiver’. At that time, we will contact you about getting a correct mailing address and you will be fully responsible for shipping your items to the correct address.
Walking Rock does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
If your product is shown to be “in stock” on our website when you place your order, delivery schedules are:
Payment validation + order preparation + parcel collection by carrier = 24-48 hours
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Delivery times of your parcel(s) according to the carrier you have chosen. Carrier delivery times start from the moment you receive an e-mail confirming order dispatch. Dispatch and delivery times are given in working days and could be up to 20 business days. If this timeframe does not work for you, please contact us at walkingrockllc@gmail.com or 225-305-8485 to discuss your options. If you fail to contact us, you accept the delivery times of the carrier you have chosen.