What are set up fees?
Some of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.) It is important to note these are NOT art charges. These are charges to create the embroidery file necessary to embroider your specific logo. Keep in mind that if you ever place an exact reorder for the same item you do not have to pay the set up fee again.
If I reorder an item will I pay set-up fees again?
No! If you place an order using the exact logo used in the set up fee, you aren’t charged a set-up fee again.
Use of Trademarks
If we use a logo you have supplied to embroider your product, you are warranting that you have unrestricted rights and authority to use and distribute that logo.
What payment methods do you accept?
We accept the following methods of payment – Visa, MasterCard, Discover, American Express and PayPal.
When will I be charged?
Payment is charged immediately upon completing your PayPal and / or credit card transaction.
Do you charge sales tax?
We collect all applicable taxes for goods and services shipped into Louisiana.
Can I cancel or change my order?
You can cancel your order within 24 hours. After 24 hours, you may cancel but will be charged a 20% restocking fee. If you need to change your order for any reason, please contact us by phone or email.
How do I know my order has been placed successfully?
We will send you an acknowledgement email upon successful completion of your order. This email will provide your order details and will give you an order reference number. We would advise you to keep this email safe as you will need your order reference number for any further inquiries which you may have. Failure to provide us with an order reference number on request will result in a delay with your inquiry.
I did not receive a confirmation email
Please contact us if you do not receive an acknowledgement email. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.
The item/size I ordered is out of stock. Why was it on the website?
All items are subject to availability. Our system does not record individual size quantities, if you order several items in the same size you may experience a slight delay. If this is the case, we will let you know as soon as possible and will offer to substitute the item for another item of similar style/color/ size or we will offer a refund.
How long will my order take to be processed?
Time frame could vary, but allow at least 2 weeks. If needed sooner than 2 weeks, please contact us before ordering.